Frequently Asked Questions

While we are always available on our support channels, here are some of the frequently asked questions.

General FAQ

What is kokopay?

Kokopay is a unique platform that allows customers to deposit cryptocurrencies and subsequently withdraw the equivalent value in either Naira (NGN) or Kenyan Shilling (KSH). In addition, customers can take advantage of Value Added Services (VAS) available on their dashboard, offering convenience and flexibility for managing their crypto assets.

How does Kokopay work?

Kokopay simplifies the process of converting cryptocurrency to local currencies. Here's how it works:

Deposit: Customers deposit cryptocurrencies, and the platform displays the deposited amount in USD, along with its equivalent values in KSH and NGN.

Withdraw: Customers can then use the withdraw option to convert their cryptocurrency deposit into either Naira or Kenyan Shillings, making it easy to access local currencies.

What are the benefits of using Kokopay?

Kokopay offers various benefits, including:
  1. Easy crypto-to-currency conversion: Deposit cryptocurrencies and withdraw in Naira or Kenyan Shillings.
  2. Transparency: Instantly see the USD equivalent of your deposited cryptocurrencies in both KSH and NGN.
  3. Value Added Services (VAS): Access a variety of VAS options on your dashboard, available for use in either currency.

What are the Value Added Services (VAS) offered by Kokopay?

Our Value Added Services (VAS) enable you to use your Naira (NGN) or Kenyan Shilling (KSH) to pay for various services, including airtime, data, bills, and gift cards. This expansion allows you to conveniently manage more aspects of your financial transactions within the Kokopay app.

What cryptocurrencies can I deposit on Kokopay?

Kokopay accepts various cryptocurrencies for deposits. You can check our platform for the most up-to-date list of supported cryptocurrencies.

Is my cryptocurrency safe on Kokopay?

Yes, we prioritize the security of your assets. Kokopay employs advanced security measures to safeguard your cryptocurrencies and personal information, ensuring a secure and trustworthy

How can I access Kokopay services?

You can access our services by downloading our app from either the App Store or the Play Store. Once you have the app installed, simply register and log in to your account to deposit, withdraw, and manage your crypto assets, along with exploring the range of Value Added Services available
Download the Kokopay App to Get Started
  
Download the Kokopay App to Get Started